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Waits & Delays
On a busy night, the average wait to be seated is 30 minutes for an average restaurant.
80% of us don't have the patience to wait that long so we leave
unhappily and go eat elsewhere. The kitchen is busy and the food takes a
while to come out, customers are restless after 10 minutes.
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Awkward Moments
Conversation is running dry, guests are staring at the ceiling blankly. They are bored. A first date. A child bumps her head on the table and starts howling. The customers need some attention from your restaurant.
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Special Occasions
A lot of people go to
restaurants for special occasions, may it be a birthday,
anniversary, or office party etc. They might not remember what they did
for the entire past year, but surely they will remember what they
happened on their birthday. If you can make it special for them, they
will remember you for a very long time.
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